Privacy Policy
Last Updated: January 15, 2025
At DocDriveHub, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget review services. We're committed to transparency and want you to understand exactly what happens with your data.
Information We Collect
Personal Information You Provide
When you sign up for our services or contact us, we collect information that you voluntarily share with us. This helps us provide personalized budget review services tailored to your financial situation.
- Full name and contact details including email address and phone number
- Physical address for service delivery and compliance purposes
- Financial information related to your budget review needs
- Payment details processed through secure third-party processors
- Communication preferences and correspondence history
Automatically Collected Information
Our website collects certain technical information automatically when you visit. This isn't about snooping—it helps us understand how people use our site so we can make it better.
- IP address and general location information
- Browser type, device information, and operating system
- Pages visited, time spent on site, and navigation patterns
- Referring website and search terms used to find us
- Session data and cookie information
How We Use Your Information
We use your information to deliver and improve our budget review services. Here's what that actually means in practice:
| Purpose | Description |
|---|---|
| Service Delivery | Processing your budget reviews, providing financial analysis, and delivering customized recommendations |
| Communication | Sending service updates, responding to inquiries, and providing customer support |
| Platform Improvement | Analyzing usage patterns to enhance user experience and develop new features |
| Legal Compliance | Meeting regulatory requirements under Taiwan financial services laws |
| Security | Protecting against fraud, unauthorized access, and other security threats |
Important Note: We never sell your personal information to third parties. Your financial data is sensitive, and we treat it that way. Any sharing of information only happens with your explicit consent or when legally required.
Data Storage and Protection
Your information is stored on secure servers located in Taiwan, with backup systems in place to prevent data loss. We implement multiple layers of security to protect your data from unauthorized access.
Security Measures
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and privacy best practices
- Multi-factor authentication for system access
- Automated monitoring for suspicious activity
Despite our best efforts, no system is completely secure. If we detect any breach that affects your information, we'll notify you promptly in accordance with Taiwan's Personal Data Protection Act.
Your Privacy Rights
Under Taiwan law, you have specific rights regarding your personal information. We respect these rights and have procedures in place to honor your requests.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.
Correct Inaccuracies
Update or correct any incorrect or outdated information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Object to Processing
Opt out of certain types of data processing, including marketing communications.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Revoke previously given consent for data processing at any time without affecting prior processing.
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 15 business days.
Cookies and Tracking
Our website uses cookies—small text files stored on your device—to improve functionality and understand how visitors use our site. You can control cookie settings through your browser.
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality like secure login and session management
- Analytics Cookies: Help us understand visitor behavior and identify areas for improvement
- Preference Cookies: Remember your settings and choices for a better experience
- Security Cookies: Protect against fraudulent activity and enhance account security
We don't use advertising cookies or share cookie data with advertising networks. Most browsers allow you to refuse cookies, though this may limit some website features.
Third-Party Services
We work with carefully selected third-party providers to deliver our services. These partners have access to limited information necessary to perform their functions.
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform infrastructure
- Email service providers for communications
- Analytics tools for website performance monitoring
All third-party providers are contractually obligated to protect your information and use it only for specified purposes. We conduct due diligence to ensure they meet our privacy and security standards.
Data Retention
We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods.
Account Information: Retained while your account is active, plus 7 years after closure for regulatory compliance
Financial Records: Maintained for 7 years as required by Taiwan tax and financial regulations
Communication Logs: Kept for 3 years to resolve potential disputes and improve service quality
Website Analytics: Aggregated and anonymized after 24 months
When data is no longer needed, we securely delete it using industry-standard methods to prevent recovery.
Children's Privacy
Our services are designed for adults managing their finances. We don't knowingly collect information from individuals under 18 years old. If we discover we've inadvertently collected such information, we'll delete it immediately.
Parents or guardians who believe we may have information about a minor should contact us right away so we can address the situation.
International Data Transfers
Your data is primarily stored and processed in Taiwan. In some cases, we may transfer information to service providers in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Taiwan's data protection standards.
Any international transfers comply with Taiwan's Personal Data Protection Act and relevant cross-border data transfer regulations.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The date at the top shows when it was last modified.
Significant changes will be communicated through email or a prominent notice on our website. Your continued use of our services after changes take effect means you accept the updated policy.
Legal Basis for Processing
Under Taiwan's Personal Data Protection Act, we process your personal information based on:
- Contract Performance: Processing necessary to deliver the services you've requested
- Consent: You've given explicit permission for specific processing activities
- Legal Obligation: Processing required to comply with Taiwan laws and regulations
- Legitimate Interests: Processing necessary for our business operations that doesn't override your privacy rights
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help. Reach out through any of these channels:
We typically respond to privacy inquiries within 5 business days. For complex requests, we may need up to 15 business days but will keep you informed of our progress.